FAQ

Please contact your local Territory Sales Executive or info@syncell.com for quotes.

Please contact your Territory Sales Executive or info@syncell.com for assistance. Guidelines regarding sample preparation and shipment will be provided after project feasibility and project details are confirmed.

Please contact your Territory Sales Executive, FSE/FAS, or support@syncell.com for assistance.

Yes. We offer both in-person and virtual demo options to suit your needs. You’re welcome to visit us at our labs in San Francisco, USA or Taipei, Taiwan for a hands-on experience with the Microscoop platform. Alternatively, we can arrange a live virtual demo, tailored to your research interests, where our team will walk you through the technology, applications, and data output in real time.

For a detailed list of required third-party reagents and consumables, please contact your Field Application Scientist (FAS) or email support@syncell.com for assistance.

Syncell products are always under active development, guided by the latest in biomedical research and customer feedback. Please give us your input! Unfortunately, we cannot comment on specific design changes prior to announcing product updates publicly.

Please contact info@syncell.com for billing questions.

Please contact your FSE/FAS support personnel or support@syncell.com for assistance.

We aim to provide online (email or video call) support within 12 hrs of any reported issue. On-site support / repairs will be scheduled if remote support cannot resolve the issue. Timing of onsite visits depends on customer, part, and service engineer availability.

A laser curtain is required only if the Microscoop system is not housed in its own dedicated room. The curtain serves two critical purposes:

Light Control – It blocks ambient white light from entering the workspace, which is essential to prevent interference with photolabeling processes that are highly sensitive to light exposure.

Safety Compliance – It also acts as an additional safety measure, ensuring that any stray laser light remains contained, protecting users and surrounding equipment.

In dedicated rooms with controlled lighting, a laser curtain is not strictly necessary.

The Microscoop has been carefully aligned during installation and is not intended to be relocated by the end user. The system is designed to be stationary. If relocation is required, please contact Syncell support. Our FSEs (Field Service Engineers) can help coordinate the relocation to ensure optimal performance post-move.

A red light environment is only required during specific steps, when the photo-sensitive probe in our Synlight-RIch kit is added to the sample. This precaution helps prevent non-specific biotinylation events caused by unintended light exposure.